Terms & Conditions

You may access and use our website for lawful purposes and in a manner consistent with these Terms. You agree not to:

• Use the site for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
• Attempt to gain unauthorized access to any portion of our website or related systems
• Transmit any unsolicited commercial communications or spam
• Introduce viruses, malicious code, or any other harmful material
• Scrape, copy, or harvest any content from our website without our express written permission

All content on knownsocial.co — including text, graphics, logos, brand assets, workflow documentation, templates, case studies, and video content — is the proprietary property of Known Social or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without our prior written consent. Limited, non-commercial sharing for reference purposes is permitted with proper attribution to Known Social.

Our website may contain links to third-party websites, tools, or platforms. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content or practices of any third-party sites. Your use of third-party platforms is subject to their respective terms and privacy policies.

Known Social offers marketing automation services structured across three primary tiers: Launch, Scale, and Command. Each tier is defined by its scope of work, timeline, investment, and optional ongoing retainer commitments. Service details, pricing, and deliverables are outlined on our website and formalized in individual client proposals or statements of work ("SOW").

No service engagement is binding until both parties have executed a written agreement, proposal, or statement of work. A free discovery call or consultation does not constitute a service commitment by either party. Known Social reserves the right to decline any prospective engagement at our sole discretion.

Each client engagement is governed by a separate proposal or SOW that defines the specific deliverables, platforms, timelines, and responsibilities. Services performed outside the agreed scope will be subject to separate pricing and must be approved in writing prior to execution.

To enable us to deliver contracted services, clients agree to:

• Provide timely access to necessary platform accounts, credentials, and assets
• Respond to questions, review deliverables, and provide approvals within agreed timelines
• Provide accurate and complete information about their business, tools, and goals
• Ensure that all content, materials, and data they provide to Known Social are legally owned or licensed and do not infringe on any third-party rights
• Notify Known Social promptly of any changes in business operations that may affect the scope of services

Known Social is not responsible for delays or failures in delivery caused by a client's failure to fulfill these responsibilities.

Our services involve configuring and managing third-party platforms such as Make.com, Klaviyo, ManyChat, Calendly, ClickUp, and others. Known Social is not responsible for:

• Changes in third-party platform features, pricing, or availability
• Platform outages or service disruptions outside our control
• Actions taken by clients or their teams within connected platforms that alter or break configured automations

We will make reasonable efforts to adapt to platform changes within the scope of an active retainer engagement.

Package	Setup Fee	Retainer	Rush Rate
Launch	$3,500	$650/mo optional	$5,250
Scale	$5,000	$1,800/mo (6-mo min)	$7,500
Command	$8,000	$3,500/mo (6-mo min)	$12,000

Pricing is subject to change and will be confirmed in your individual proposal or SOW. All fees are stated in U.S. dollars. Add-ons, including Growth Ignition, Orbit Response, additional platforms, and paid ad management, are priced separately as outlined on our website.

Setup fees are due as outlined in the client proposal. A non-refundable deposit, the amount of which will be specified in the proposal, is required to commence work. The remaining balance is due as outlined in the agreed payment schedule.

Scale and Command tier clients engage on a monthly retainer with a minimum six-month commitment. Retainer fees are billed monthly in advance on the date specified in the client agreement. Retainer agreements may not be cancelled before the minimum term without incurring early termination fees as described in Section 5.

Expedited delivery is available at a rush rate of 50% above the standard package investment. Rush rates must be agreed upon in writing prior to commencement of work.

Invoices unpaid past the due date may incur a late fee of 1.5% per month on the outstanding balance. Known Social reserves the right to pause or suspend active services for accounts with overdue balances exceeding 14 days. Service suspension does not relieve the client of payment obligations.

Clients are responsible for any applicable taxes, duties, or levies related to the services. Known Social will collect sales tax where required by applicable law.

If a client cancels a project after signing an agreement but before work has commenced, the non-refundable deposit will be forfeited. Any amounts paid beyond the deposit will be refunded within 14 business days.

If a client cancels after work has commenced, the client will be invoiced for the value of all work completed to that point based on the project scope and timeline. Any remaining retainer obligations for the minimum term remain due and payable.

Known Social reserves the right to terminate any engagement immediately and without refund if a client:

• Provides false or materially misleading information during the engagement process
• Engages in abusive, harassing, or threatening conduct toward Known Social personnel
• Requests services that violate applicable law or platform terms of service
• Fails to make payment after written notice and a 7-day cure period

Upon termination of services, Known Social will provide the client with reasonable documentation of completed work. Access to any Known Social-owned tools or accounts used in service delivery will be revoked. Client-owned accounts and assets will be returned to the client.

Upon receipt of full payment, the client owns the specific automation workflows, content templates, and configurations built on client-owned accounts as specified in the SOW. This includes assets built within the client's Klaviyo account, Make.com instance, and similar platforms where the client is the account owner.

Clients are solely responsible for ensuring that any content, imagery, copy, or data they provide for use in automation workflows is properly licensed and does not infringe on any third-party intellectual property or privacy rights.