Five questions leadership can't answer without social
Each answer is one line backed by one piece of evidence, so the whole read fits on a single page you can walk through in 5–10 minutes.
What recurring narrative shaped our brand this year?Evidence: sentiment trend over time
What mindset or behavior is our audience showing that we should act on?Evidence: one example and how often it shows up
What three themes dominated conversation about us in the last 12 months?Evidence: listening clusters or audience overlap
What has our audience asked to see from us?Evidence: tagged requests, with volume
What have our most loyal advocates criticized?Evidence: the pattern across tracked loyalists
Page two covers what to include for each question, the evidence that holds up in the room, how to get on the agenda if you aren't invited, and the follow-ups that turn one invitation into a standing seat.
Map how the work behind these insights runs.
Listening, tagging and reporting only feed planning if someone owns them. The Social Operations Map scores ten operational areas in five minutes and gives you a note to take to your CMO.