I help audacious CMOs define exact parameters for team operations—pinpointing where automation takes over, where AI augments, and where human decision-making stays in charge.
Who is this for
Two leaders, one shared objective: a social function that actually scales.
You've been handed the executive marching orders for AI implementation and need a social organization that delivers without introducing brand risk, increasing headcount, or adding unnecessary complexity. I provide clear visibility into how your team operates, where the immediate leverage lives, and what it actually takes to transform the function.
You are navigating shifting leadership expectations with new technology and changing resources while keeping the brand intact. I bring you defined roles, workable processes, and an experienced advocate who has stood in your shoes and can help you articulate your team's value and resource needs directly to the C-suite.
Then automation handles it behind the scenes, and your team steps in only on exceptions.
Then AI handles it, with a strict human checkpoint before anything moves forward, so the brand stays protected.
We protect that effort and build in the time for it, so your people stay at the center of the creative work.
The result is a bespoke operating model with clear decision rights, defined roles, and a direct pipeline for social intelligence to reach other parts of your business like CRM, care, and product strategy.
A precise evaluation of where your team’s energy goes and where to capture the quickest operational wins.
Designing tailored roles, workflows, cross-functional knowledge sharing, and AI guardrails alongside your team.
Ongoing strategic direction and executive counsel while your team executes.
“Amanda is an exceptionally capable person, with a total grasp of the ever-evolving world of social media. She is a creative thinker, proactive, and a wonderful leader.”
I am offering a two-week Social Ops Diagnostic at half the standard investment in exchange for a candid testimonial and a published case study.
The CMO 5-Minute Briefing
A short, actionable briefing for marketing executives: what's shifting in social, why it impacts your bottom line, and one precise question to bring to your next 1:1 with your Head of Social.
Get the briefingCommon questions about working with Known Social for integrating AI, automation, and human oversight for social media operations.
Ready to find out exactly what your social team needs to modernize in the age of AI?
When you remove the manual drag from customer care, intake, and reporting, your team gains speed and recovers the strategic bandwidth required to actually move the business.
In a single two-week diagnostic, we’ll pinpoint where effort is being wasted, where AI can handle routine repetition, and how to protect the high-value human judgment that keeps your brand distinct.
Gain a clear, actionable roadmap for how the work actually gets done for modern social media teams in growing organizations.
30 minutes · Zero sales pressure · Clarity for your team