Rebuilding how social teams operate so the work runs efficiently, connects to the rest of the business, and frees your people for the work that only they can do. Workflows detailing what gets automated, what goes to AI if it helps, where people step in, and how social data reaches everyone who needs it.
Who is this for
A social function that actually scales.
Designed for the executive who holds the mandate. Built for the leader who runs the team.
You've been handed the executive marching orders for AI implementation and need a social organization that delivers without introducing brand risk, increasing headcount, or adding unnecessary complexity. I provide clear visibility into how your team operates, where the immediate leverage lives, and what it actually takes to transform the function.
You are navigating shifting leadership expectations with new technology and changing resources while keeping the brand intact. I bring you defined roles, workable processes, and an experienced advocate who has stood in your shoes and can help you articulate your team's value and resource needs directly to the C-suite.
Then automation handles it behind the scenes, and your team steps in only on exceptions.
Then AI handles it, with a strict human checkpoint before anything moves forward, so the brand stays protected.
We protect that effort and build in the time for it, so your people stay at the center of the creative work.
The result is a bespoke operating model with clear decision rights, defined roles, and a direct pipeline for social intelligence to reach other parts of your business like CRM, care, and product strategy.
The Role Map, Task Categorization (Rule/AI/Human), Draft Operating Model Blueprint, 90-Day Roadmap, Executive Readout
Leaders needing clarity on leverage points before allocating budget
Redesigned roles, custom workflows, cross-functional escalation paths, and embedded AI guardrails built alongside your team
Organizations ready to embark upon an operational transformation
High-level executive counsel, workflow optimization, and ongoing implementation guidance while your team executes
Teams implementing the roadmap with a senior advisor on call
The Social Ops Diagnostic is offered at $2,500 for three founding clients (standard $5,000).
“Amanda is an exceptionally capable person, with a total grasp of the ever-evolving world of social media. She is a creative thinker, proactive, and a wonderful leader.”
I am offering a two-week Social Ops Diagnostic at half the standard investment in exchange for a candid testimonial and a published case study.
The CMO 5-Minute Briefing
A short, actionable briefing for marketing executives: what's shifting in social, why it impacts your bottom line, and one precise question to bring to your next 1:1 with your Head of Social.
Get the briefingCommon questions about working with Known Social for integrating AI, automation, and human oversight for social media operations.
Ready to find out exactly what your social team needs to modernize in the age of AI?
When you remove the manual drag from customer care, intake, and reporting, your team gains speed and recovers the strategic bandwidth required to actually move the business.
In a single two-week diagnostic, I’ll pinpoint where effort is being wasted, where AI can handle routine repetition, and how to protect the high-value human judgment that keeps your brand distinct.
Gain a clear, actionable roadmap for how the work actually gets done for modern social media teams in growing organizations.
30 minutes · Zero sales pressure · Clarity for your team